Cohortly Repeat Tracker
Merchant support
Contact Cohortly support
Email hakan.olcer@web.de for installation, permission, sync, analysis, export, billing-navigation, or privacy questions about Cohortly Repeat Tracker.
What to include
- Your myshopify.com store domain.
- The affected page and the approximate time of the issue, including timezone.
- The sync, analysis, or export job ID when one is visible.
- The exact English error message shown in the app.
- Whether you recently installed, reinstalled, or approved a permission update.
Protect customer data: Do not email customer names, email addresses, phone numbers, postal addresses, unredacted order screenshots, access tokens, app secrets, or downloaded exports. Support does not need those values to identify a job failure.
Privacy requests
Customers should contact the merchant that controls the Shopify store. Shopify sends applicable customer data and redaction requests to the app through signed compliance webhooks. Merchants can use the email above for questions about a request's app-side status without including customer identity fields.